PRIVACY POLICY

Salon Marjo Ahola Oy privacy policy

1. General

Salon Marjo Ahola Oy is committed to protecting the privacy of its customers. We handle your information responsibly and want to be worthy of your trust. You can influence how and to what extent your information is processed. In this privacy policy, we will tell you about your rights to your personal data and how you can exercise your rights.

The customer must accept the terms of this privacy policy in order to use the services of the Salonmarjoahola.shop online store.

2. Data Controller

Salon Marjo Ahola Oy (Business ID 1982044-7)
Ristirannankatu 9
67100 KOKKOLA

3. Person in charge of registration matters

Marjo Ahola-Arvo

Email: marjo@salonmarjoahola.fi

4. Why and how we collect information about you

We want to create even better services for our customers. The personal data collected from you helps us to understand our customers better and to develop our services. We process your personal data with your consent and on the basis of our legitimate interest to provide our services, to manage a customer relationship or other comparable relationship and the obligations arising from them, to maintain customer contact, to handle complaints and for marketing. Our direct marketing to consumers is always based on prior consent, which you can withdraw at any time.

We process your personal data for the following purposes:

Orders : We use your personal information to process and deliver your order.

Customer service: our customer service uses your personal data in connection with order processing and delivery, to answer any questions you may have, and to handle any complaints.

Legal obligations: We process personal data to fulfill our legal obligations, for example in accounting.

Marketing:

Once you have given us marketing permission, we will use your personal data for, among other things, the following marketing purposes:

If you have given us your phone number, postal address or email, we will use this information to send you marketing messages (including offers and current product news) by email or text message. You can cancel our electronic newsletter by using the unsubscribe link in the newsletter. You can cancel SMS marketing free of charge by following the instructions in the SMS. If you have added products to your shopping cart in our online store, we can send you an email reminder that your order is incomplete and this way you can easily continue shopping from where you left off. We may send you invitations to customer surveys or research, the purpose of which is to develop our services and products. In addition, based on your behavior on our website, we will show you advertisements on other websites about our brand and products that we believe will interest you.

If you have not given us permission for direct marketing, your personal data will be used based on our legitimate interest to provide our services, to manage a customer relationship or other comparable relationship and the obligations arising from them. Without marketing permission, we will not market to you directly, but based on your behavior on our website, we will show you advertisements on other websites about our brand and products that we believe will interest you. We use partners and their publishing platforms for remarketing. Remarketing is based on cookie technology. You can read more about this topic in this privacy policy under “6. Cookies”. You can also refuse marketing cookies when you visit our website if you wish.

When processing your personal data, we always strive to ensure that the processing of your personal data is objectively justified and necessary for the purposes for which it is used.

5. What information may we collect about you?

Using certain services, such as participating in a campaign, handling a complaint, or purchasing products or services from the online service, requires you to provide personal information. If you choose not to provide us with your personal information, we may not be able to provide you with all offers or content or provide you with as targeted and personalized service as we would if we had access to your information.

User-provided or personally identifiable information

5.1.1. In the online store:

  • Identification information, such as name, online store username and password when registering
  • Address, email address and phone number for order delivery
  • Information on marketing permits and prohibitions
  • In order to process your payment, we collect the necessary information to pay for your purchases. We collect, among other things, information about the payment method you use and billing information if you order our products by selecting an invoice as the payment method.
  • When you choose Klarna invoice as the payment method, your personal identification number will be requested to identify the customer when making a credit agreement. The personal identification number is requested in Klarna's system, the information is not stored in Salon Marjo Ahola's system.
  • We also collect customer feedback
  • Information about your browser version, device type and IP address. We may also collect information about your page loads, time spent on online services and your movement within online services.

5.1.2. In the loyalty program:

  • Identification information, such as name, username and password for a loyalty account
  • Email address, e.g. for communicating offers and current news
  • Birthday to deliver specific birthday benefits and greetings and to understand the age profile of your customer base
  • Information about marketing permits
  • Purchases, loyalty benefits received and used, newsletters and text messages received
  • Customer feedback

5.2. Information observed from the use of the services and derived through analytics

  • Purchase transaction and transaction information
  • Reservations, benefits used, newsletters received (e.g. whether the message was opened)
  • Delivery information, such as the selected delivery method and delivery address
  • Product reviews
  • Online store usage and browsing data and terminal device identification data
  • Product recommendation and other information and identifiers used for targeted content

6. Cookies

We collect information about the use of our online services, for example, by using cookies. A cookie is a small file that a website stores in your browser and that sends us information when you visit our site again. We use cookies on our website that work for their intended purpose - they improve the user experience or track traffic on the Salonmarjoahola.shop website. We may also use cookies for page targeting, personalization and advertising. We ask for your consent on the website to set cookies other than those necessary for the use of the site.

Cookies are divided into functional cookies, i.e. essential cookies, analytics cookies and marketing cookies. Functional cookies are essential for the usability of the site. Essential cookies enable various functions on our site, such as the shopping cart and registration. You can prevent functional cookies from being set in your browser settings, but this may affect the functionality of the site. Analytics cookies allow us to measure site traffic and see traffic sources in larger data sets. They also help us understand which products are the most popular products. Marketing cookies enable us to target advertising on our marketing partners' sites, which makes the advertising content as interesting as possible for you. If you do not accept marketing cookies, advertising will be more random.

7. Where do we get your personal information?

The main source of personal data is your own declaration or purchase and transaction information in the Salonmarjoahola.shop online store or in our store. In addition, we may receive personal data from our partners and authorities, such as the Population Register Centre's update service and Suomen Asiakastieto Oy's credit information register.

8. Who processes my data?

Only designated employees of Salon Marjo Ahola Oy have access to personal data and are bound by a duty of confidentiality. Access to personal data is only granted when it is necessary for the performance of work tasks.

We use trusted contractual partners, which allows data to be transferred to a third party. The agreements with all partners take into account the requirements set by the EU Data Protection Regulation and other legislation.

9. How is my information stored and protected?

Your personal information is stored electronically and appropriately protected from outsiders by physical locking, firewalls, passwords and other technical protection measures.

10. How long will my data be stored?

We will only retain your personal data for as long as necessary to fulfill the purposes described in this statement, as well as to fulfill and demonstrate the proper implementation of legal obligations, such as accounting and consumer trade responsibilities.

11. Will my personal data be disclosed to third parties?

We may disclose some necessary personal data to third parties to guarantee delivery and for marketing purposes. Your data will also be transmitted to the credit granting party in connection with a credit decision. If necessary, we will also disclose the data to the authorities.

We also share personal information with third parties for analytics and personalization purposes. We use shopping behavior and browsing data with partners to better provide you with products and offers that are of interest to you.

  • We share information with the following third parties:
  • For analytics and statistics partners
  • For product recommendation and personalization partners
  • To email marketing partners if the customer has given permission for direct marketing
  • To the transport company, if the selected delivery method is transport to a pickup point, the nearest post office or to the destination
  • To the payment intermediary when paying with a payment card
  • To the lender, when the customer chooses a credit company invoice or installment payment as the payment method
  • For the invoice operator when invoice is selected as the payment method
  • To a collection agency, when invoices become due and are transferred to collection

Salon Marjo Ahola Oy ensures a high level of data security and protection when transferring and processing data in accordance with the EU General Data Protection Regulation.

12. Transfer of data outside the EU/EEA

The service provider of the Salonmarjoahola.shop online store platform is located in Canada, and in connection with its data processing, data may also be transferred to the United States. Therefore, when you shop in our online store, your data may be transferred to the United States and Canada to enable your online shopping.

The EU Commission has determined that the level of data protection in Canada is adequate, which ensures that personal data can be transferred to Canada. If we transfer your data to the United States or other countries outside the EEA, the lawfulness of the transfer will be ensured through contractual means (e.g. using model clauses approved by the European Commission) or other means approved by data protection law (such as adequacy decisions).

13. What rights do I have regarding my data?

You have the right to:

  • Obtain a copy of the personal data we hold about you
  • Request correction or deletion of personal data about you
  • Withdraw your consent to data processing at any time

Please note that if the processing of your personal data is necessary, for example, to deliver an online store order you have placed, we cannot delete your data.

You have the right to object to the processing of your data for direct marketing purposes at any time (right to object). You can object directly from our newsletter or by contacting our customer service. Please note that despite the prohibition of direct marketing, you may still see our advertisements in online services outside of Salon Marjo Ahola and receive customer communications from us, such as order confirmations regarding orders you have placed in the online store.

You can make an individual request to exercise the above rights in writing to the address "marjo@salonmarjoahola.fi". To protect your personal data, we will verify your identity.

  • Who can I contact?

You can contact us with questions related to the processing of personal data and the privacy policy by email: marjo@salonmarjoahola.fi

Our customer service will help you with other matters: marjo@salonmarjoahola.fi